Shipping policy

At PlayFolio, we are committed to delivering your orders promptly and securely. This policy outlines our dispatch times, shipping methods, and other important details regarding your shipment.

1. Order Dispatch Time

• Orders are dispatched within 2-3 working days (Monday to Friday).
• Orders placed on weekends or public holidays will be processed and dispatched on the next working day.
• Once your order has been dispatched, you will receive a confirmation email with a tracking number (if applicable).

2. Delivery Timeline

After dispatch, delivery typically takes:

• All ordered will be delivered within 4-5 working days for most locations within India.
  Please note that delivery times may vary based on your location and the courier partner’s service.

3. Shipping Charges

• Shipping charges are calculated based on the total order value, weight, and destination.
• The final shipping cost will be displayed at checkout before payment is completed.

4. Order Tracking

• Once dispatched, you will receive a tracking number via email or SMS, which can be used to track your order on the courier partner’s website.

5. Damaged or Lost Packages

• If your order arrives damaged, please contact us immediately and provide an unboxing video along with photos of the damaged product. We will arrange a replacement or refund as per our Return and Refund Policy.
• In case of lost packages, we will coordinate with the courier partner to investigate and resolve the issue.

6. Delivery Issues

• Ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses.
• If an order is returned to us due to an incorrect address or failure to deliver, additional shipping fees may apply for re-dispatching the package.

7. Contact Us

If you have any questions or need assistance regarding your shipment, please contact us at:
Email: support@playfolio.in
Whatsapp: https://wa.link/ianq3z

Thank you for shopping with PlayFolio!